We hope you are happy with our products. However, if you are unsatisfied with your purchase, you may return it in the original, unused condition within 14 days for a full refund, exchange, or store credit. Unfortunately, items that have been personalised are not returnable.
To make a return, please follow the instructions below:
- You may ship the item using any method you like. The item you are returning is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that will insure and track your goods, such as Fedex.
- The cost of returning the item to us is your responsibility and any shipping charges incurred by K’LEA to send the item to you initially will be deducted.
- Please note that items should be returned in their original packaging.
- Please be aware that international customs duties and sales taxes are not refunded for shipments outside South Africa.
- It is the customer’s responsibility to track packages and pay any possible customs duties and sales taxes in order to ensure delivery of return.